Last updated: 17 August 2026
Fresh flowers, garlands and torans are perishable goods that we cut, string and pack to order. This policy explains when you can cancel, and how refunds work.
You can cancel an order free of charge from My account up until 7:00 AM IST on the delivery day. After that time your flowers have already gone into the day's packing run and the order can no longer be cancelled by you.
If you need to cancel after the cutoff, contact us — we will help where the order has not yet left with a rider, but we cannot guarantee it.
If your order arrives damaged, wilted, incomplete or otherwise not as described, raise a refund request within 24 hours of delivery. Because the goods are perishable, requests raised after 24 hours cannot be assessed fairly and will not be accepted.
Please include clear photographs of what you received. This is the single thing that speeds up a decision most.
Each request is reviewed individually, normally within 2 working days. Depending on what went wrong we may offer a full refund, a partial refund for the affected items, or a replacement on the next delivery run. We will tell you which and why.
Approved refunds are issued either to your Phul wallet (available immediately for your next order) or back to the original payment method, as you prefer. Refunds to a bank account, card or UPI ID typically take 5 to 7 working days to appear, which is your bank's processing time and outside our control.
Cash-on-delivery orders are refunded to your Phul wallet or by UPI transfer, since there is no original online payment to reverse.
Use the return/refund option on your order in My account, or contact us on 8767176211 or pujakephool@outlook.com.
